24K Casino - Player’s struggling to withdraw their winnings.

Hello,

I need help to withdrawal from this Casino,

Its only possible to contact them true epost, that take days to only get a answer. They first says that i only can withdrawal with the same method i used for the deposit and that i would like to do ( Revolut Mastercard). And now they says that its dont work and i need to use rapid bank transfer. I dont know what that is. But they stopped answer me. I have used Revolut as a withdrawal for all casino, so its strange they saying its not working... Please help 😕

Dear hansenboss88,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Is there any relevant communication that you could forward to petronela.k@casino.guru before we’ll contact the casino and ask for their assistance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hello,

Thank you so much for the quick respons. Waaay quciker then the Casino ;) 

Are the many people that have problem getting the balance withdrawal for this casino?

Its strange they dont have a live chat and only reading epost late at night/morning.

I have now tried to withdraw 100 euro of (900) to bitcoin to see if that work.

But this is still pendig! So i can maybe give this a day.

Regards

Anders"

Thank you very much, hansenboss88, for the update. Please keep me informed about any further developments.

Hello hansenboss88,

Have there been any developments since our last conversation?

Hello,

Yes, i finally got my money after several emails.

Had to send the balance to bitcoin tho.

Thanks for the help 🙂

Anders

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hansenboss88, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru