HomeComplaints24CasinoBet - Player complains about unauthorized deposit.

24CasinoBet - Player complains about unauthorized deposit.

Amount: £120

24CasinoBet
Safety Index:Very low
Submitted: 19 Oct 2020 | Case closed : 04 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom is complaining about an unauthorized transaction. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

Played and deposited £20 in this site. However a few days later £120 was debited from my bank account from this company which I had not authorised. I have contacted 24casino.bet and they have denied taking these payments. Only say the payments I have authorised. It was definitely them as I have changed my card details and they were the only site I have played on since changing my card.

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4 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have placed any deposits and received winnings in the past from this casino? Do I understand it correctly that instead of £20 your account has been debited £120, or it has been 2 different transactions (£20 + £120)? If there’s any relevant communication, please forward it along with your transaction receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Hi


yes they have taken out 3 lots of £40 from my bank account. I have only deposited £20 and £15

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4 years ago

Hello,

Was the amount of £120 credited to your casino account? Could you please forward your bank statement and any relevant communication between you and the casino? 

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4 years ago

No £120 was not credited to account. I’ve sent you an email .

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4 years ago

I'm sorry, I still haven't received anything.

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4 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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