24betting Casino - Player has a pending withdrawal and his account has been blocked.

i have played and made 1000 inr then i made withdrawal and its take 3 hours normally but 3 days finished but not accepted then they closed my account permanently for no reason.and not answering

Dear Bhupijogi,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any email from the casino after your account was permanently closed?

Could you please advise what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

Do I understand correctly that you made successful withdrawals from this casino before and your account is fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No i didn't received any mail from there they just closed for no reason i mail them multiple times . but no response

no i dont know him , why what happend

I am asking you that because we received a very similar complaint to yours just a few minutes after your complaint was submitted. Please keep in mind that if you have multiple accounts in a casino, your account gets blocked and your winnings confiscated.

So let me ask you: Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

Also, what types of games have you played? Were they slots, live casino games, or did you participate in sports betting?

I don't know about others account yeah but in my office 67 people working all have wifi pc mobile laptops so I don't if they are using

Thank you for your response, but there are still unanswered questions. Please cooperate to enable further investigation.

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

What types of games have you played? Were they slots, live casino games, or did you participate in sports betting?

my kyc is passed

i played with money

i played slots and andar bahar

Thank you very much, Bhupijogi, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, Bhupijogi!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

i think the not gonna answer , because they have no proofs

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

24 betting is fraud

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team