22bet Casino - Player's withdrawal is not credited.

Dear Sir,

My self Santosh S. from India, actually my 37,000 withdrawal amount not credited in my bank account but 22bet support send massage withdrawal successfully. I have summited my bank account statement also but the are not share supporting withdrawal documents & they are saying only one word your withdrawal request has been completed from our site but not share any supporting withdrawal documents. if possible please look at my case & help me to resole my issue.

Thanks & Regards

Santosh S.

Dear ssuryavanshi73,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 22bet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Has your bank statement been approved by the casino?

Could you please confirm that you passed the full KYC verification?

Have you made any successful withdrawals before?

Could you kindly specify what types of games you played? Was it slots, live casino games, or did you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi,

Yes I have 25 times communicated via email they are confirmed my kyc as well as two times I have submitted my current bank statement but they are not replying any other reason they are saying 'your withdrawal has been completed from our side if you are not received the amount yet please contact to your bank' but they are not provide us Rs 37,000 amount transfer details like IMPS/Bank Transfer. They are send me fake UTR no. by type some word & I have confirmed also my home bank but this is fake UTR. If they are show me name of transfer person/ from bank name/account holder name/ bank account no./Date/Time or pdf bank statement from 22bet. If they are show me proper payment transfer details from 22bet so i have no issue.

Please find attached screenshot my email communication.

Thanks & regards,

Santosh S.

Thank you very much, ssuryavanshi73, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you ssuryavanshi73 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 22bet Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Hello!

We sincerely regret that you have encountered difficulties. According to our information, the funds were successfully sent to the player and he was given a reference code to contact the bank to clarify the transaction. This was on 15.02 and we have since received a thank you from the player, but there has been no further feedback.

We would like to emphasize that all necessary actions have been taken on our side and the player should now contact his bank with the provided code to clarify the transaction. In case of further problems, the player can also contact our support team for further assistance.

Please do not hesitate to contact us if you have any further questions or require further support. We are always ready to help you solve any problems that may arise.

Hello ssuryavanshi73,

Have you recently visited your bank? Could you share with us the results of your visit? You need to provide the transaction number to the bank to clarify the payment details. 

We strive to provide a high level of service and solve all our client's questions as quickly as possible.

Dear Sir,

Thank you for your reply, sir after your reply I visited my kotak Mahindra Bank today 2nd time they are saying this issue from payment sender bank & raised complaint to bank with this UTR no because this issue create from sender bank if payment not transferred this 37,000 amount returned to your your account. Please speak your bank and share your transfer details and reply me..

Thanks & regards,

Hello!

Thank you for your application. To resolve your issue, we need to verify whether you have written confirmation from your bank. If you have such confirmation, please provide it to our support representatives and we will be able to provide you with the necessary assistance. If you do not have such confirmation, we recommend that you contact your bank to obtain it and then contact our support team. We are ready to assist you in any matter related to our services. Thank you for your co-operation and understanding.

Dear sir,

Thank you for your co operation we will re connect with your support team & we will submit necessary documents with your support team please inform your support team.

Thanks & regards,

Santosh S***

I kindly ask both parties to please keep us updated about any further developments. Thank you in advance!

Dear ssuryavanshi73,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.