22bet Casino - Player’s withdrawal has been declined.

Hallo diese casino zahlt meine Geld nicht aus, die respektieren nicht seine eigenes AGB's. Die verarschen leute. Einzahlung methode ist gleiche wie die auszahlung methode, trozdem lassen sie mich nicht auszahlen! Die wollen das ich andere einzahmethode benutze und das ganzes geld 1.10 verzocke. Frei spiele auf hohe einsaz bekommen und das spiel ist verschunden ohne meine freispiel zu spielen. Emails hin her das ich nochmal einzahlen soll aber mit andere methode was eigentlich in AGB's schreibt das mann nicht verschiedenen einzahl methoden verwenden sollte! Einfac eine verarsche casino, leute FINGER WEG DAVON!!!!!!!!!!! Habe eingezahlt ohne Bonus ich habe keine vorteile gehabt, habe beim slot gewonnen und trozdem zahlen Sie es nicht aus. Emails von denen wie zbs" warten sie auf ihre geld 5-7 wercktagen", 2 wochen vorbei immer noch keine geld. Das schlimmste Casino was es gibt, es ist nicht zu empfelen. Das Fake Casino sollte nicht existieren auf dem Markt, auf kein fall. Also NEGATIV bewerte ich . Ich hofe das die KEINE LICENZ mehr bekommen.

Dear Stefania,

Thank you for submitting your complaint and I am sorry to hear about your troubles. I would like to ask you a few questions to fully understand your issue. Did you verify your account? Have you ever had a successful withdrawal before? Also, could you please send me an email or screenshot from the casino support, informing you about your withdrawal status? Thank you in advance for your reply.

Best regards,Satrio

Ja verificierte konto, ausgezahlt habe ich 5100 ft. Danach sind angefangen mich zum zwingen per andere methode einzuzahlen und das gesamtes geld von konto 1.10 zu verspielen. Ich habe die AGB's respektier und nur eine methode benutzt wie in AGB's schrieb. Hab gleiche auszahl methode benutzt wie die einzahl methode, mit kontoauszug von bank (unterchrieben) als beweiss das es gleiche konto und gleiche einzahlungs wie auszahlungs methode benutzt habe. Die 22 bet Casino ist eine FAKE Casino  reine verarsche, es sollte nicht auf dem markt sein. Auf Ihre wunsch kann ich schreenshots senden.vielen dank

Dear Stefania,

Apologies for the delay. Yes, please forward me the email to satrio.y@casino.guru.Also, could you please confirm if you played with any bonus before? Thanks so much

Dear Stefania,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Meine einzahlung war ohne boni. 

Hi Stefania,

Could you please send me an email or screenshot from the casino support, informing you about your withdrawal status? Did you verify your account? Have you ever had a successful withdrawal before?

Please get back to me with the answer from the questions above so we can investigate your case further.

Thank you

Dear Stefania,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Hi Stefania,

I have reopened this complaint by your request.  

Could you please resend me an email or screenshot from the casino support, informing you about your withdrawal status to my email (satrio.y@casino.guru)? Did you verify your account? Have you ever had a successful withdrawal before?

Please get back to me with the answer to the questions above so we can investigate your case further.

Regards,

Dear Stefania,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hallo ich habe 100000 chf gewonnen und hab nur 5000 chf gerade mal erhalten was sollte ich noch tun die haben mein konto gelöscht ich kann gar nix mehr unternehmen. Nicht mich sollten sie fragen. 

Fragen sie die die mir mein gewonnenes geld nicht auszahlen und einfach so mein spieler account löschen. Weshalb existiert dieses haufen dreck immer noch???????????? 

Dear Stefania,

I have contacted the casino representative regarding your case. Hopefully, they will get back to us soon. Also, did you check your email stating why they blocked your account? Sometimes, it is possible that casino email ends up in the spam mail folder, so make sure to check there, too.

Regards,

We would like to ask the 22Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to mark the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello!

We apologize for the situation and the delayed response. We value each of our users and strive to address all issues and disputes with the utmost care.

We have reviewed your account data and are pleased to inform you that your account is in an active state. It is available for fund deposits, placing bets, and gaming.

Regarding your complaint about withdrawal attempts, we have found that no withdrawal operations have been made at this time, and your balance remains at zero.

If you have any further questions, please do not hesitate to contact our customer support. We are always ready to assist and clarify any situation.

Dear 22bet casino representative,

Could you please explain the situation? The player in the complaint mentioned that she won 100.000 CHF and received only 5000 CHF, and after that, the account was blocked. Please explain what happened with the remaining 95.000 CHF.

Thank you for the clarification. We have made a further check and found that the account is not blocked and is still active. He is fully available for play.

We also note that the last activity for this player was recorded in 2020. After that, the balance was 0. 

Could you please clarify what happened with the 100.000CHF winnings and when was last activity on the account?

Hello, according to our information, the player hasn't played since 19.11.2019.

Part of the winnings were successfully paid out. Part of it was lost in the game. Now the balance of the user is 0. There is no ban on the game too. Verification passed.

Stefania, kindly confirm if you have received your winnings and depleted your balance to zero. May we consider this complaint resolved?

Dear Stefania-Valentina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of Stefania-Valentina.

We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Stefania-Valentina,

You mentioned in the email that the casino's version is not correct.

Please send us your version of what happened so we can continue investigating this complaint.

I emailed Stefania-Valentina.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Stefania-Valentina,

You informed us that the casino provided us with false information, and I reopenned this complaint as per your request. I wanted to proceed with the investigation. However, I must highlight that besides your request for reopening the case, you have not responded to any of my calls. I genuinely want to assist you, but without cooperation from your end, I am compelled to decline this complaint.

You are welcome to reopen the case at any time. However, please be aware that if you only reopen the case without responding to our calls, we will reject the case once again.

Thank you for your understanding.