22bet Casino - Player’s winnings have been confiscated.

After verifying my identity at 22bet Casino, my balance was unilaterally confiscated due to multiple account registrations.

Before the verification, I was able to withdraw once, but when I tried to withdraw again, they requested verification, and afterwards, my account was suspended.

This casino does not allow withdrawals for winners.

Dear yusuke1935,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you opened other accounts besides this one in the casino?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino? 
• Have you accepted casino bonuses on this account?
• Did you achieve your current balance with the help of a bonus? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for contacting us.

Have you opened any other accounts with this casino?

→You can also open accounts at other casinos.

Is it possible that your family or someone using the same IP address has created an account at this casino?

→No.

Have you received any casino bonuses on this account?

→There is no receipt.

Did the bonus help you achieve your current balance?

→I didn't receive any bonus, so it's not thanks to the bonus.

What games did you play to accumulate your current casino balance? (slots, live games, sports bets)

I think I bet a total of nearly $2000 on slots, live sports, and casino.

thank you.

Thanks for your reply.

• Have you opened only a single player's account in this online casino? Could you please confirm this?
• Could you please share your communication with the casino regarding the allegations against you?

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear yusuke1935,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, you can only open one account.

Time has passed and I no longer have the emails I exchanged with the casino.

I've attached a screenshot of the account.

Thank you very much.

Thank you very much, yusuke1935, for providing the necessary information. I will now transfer your complaint to my colleague

Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you yusuke1935 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 22bet Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Hello! Unfortunately, the player violated the rules by creating two accounts on the platform, which our terms and conditions prohibit. Moreover, the same withdrawal details were used, and the style of play on the accounts was similar. These circumstances indicate a violation, even though the player did not admit to having multiple accounts.

Thank you for the clarification 22bet Casino representative. Can you provide me with evidence of the multiple accounts? You can forward any information to my email. (peter.c@casino.guru) Thank you in advance!

Hello Peter,

We would like to inform you that the letter has already been sent to your email.

If you have any further questions, please don't hesitate to get in touch - we're always happy to help!

Thank you for providing me with the information 22bet Casino representative.

Dear yusuke1935, the casino has provided me with evidence of multiple accounts. With that in mind, we believe the steps the casino has taken are justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter