Home Complaints 22bet Casino - Player’s struggling to withdraw his winnings.

Amount: 100 ₮

22bet Casino - Player’s struggling to withdraw his winnings.

1.9/10 Very Bad reputation Submitted: 20 Nov 2020 | Case opened
Current status

Waiting for player to reply

4d 9h 19m 34s

Case summary

10 days ago - 22 Nov 2020

The player from Maldives is experiencing difficulties withdrawing his winnings.

Public

my withdrawal request have been rejected by "Denied by operator"( Payment processing error) twice now. i have withdrawn 65 USD on Nov 11, 2020 . and again after a profit i tried to withdraw 100 USD on 19 Nov, 2020. it got rejected. they said to try again later and it still not approved. please help.

Public

Dear Hulhugandu,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public

Dear Hulhugandu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hulhugandu has 4d 9h 19m 34s to reply