Home Complaints 22bet Casino - Player’s struggling to withdraw his winnings.

Amount: €355

22bet Casino - Player’s struggling to withdraw his winnings.

22bet Casino
2.5/10 Very Bad reputation
Submitted: 26 May 2020 | Unresolved : 13 Aug 2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

309 days ago - 13 Aug 2020

The player from Italy is experiencing difficulties withdrawing his winnings. Casino didn't respond.

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Good morning Hereby to inform you that, the company 22betitalia (or 22betnet), does not intend to send me the withdrawal through MY prepaid card.

I state that I made the deposit (€ 70) by credit card (without an IBAN code) so such, does not allow to receive any bank transfer or sum of money, so necessarily, I have to resort to another card to receive the money from the winnings made (€ 355).

I was told that to withdraw I had to redo a new minimum deposit (€ 5) and play the whole new deposit amount on shares not less than 1.1 in order to finally withdraw with the prepaid card.

Done everything but nothing ...

Here comes the fun part, they ask me to send them the photos of the cards in question (deposit / withdrawal) to the email security@22bet.com "the SPECIALISTS need the first 6 digits and the last 4 digits of the cards by covering the CVV with a sheet of paper ... to me it starts to stink really much as with any other betting site ever happened, I'm all around, I just had to enter the card number and wait for the transfer.

Having said that, how do I go about getting my money?

Thanks

regards

Automatic translation
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Dear Paolo,

Thank you very much for submitting your complaint. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. If you wish to receive your winnings, I’d suggest to cooperate fully with the casino.

Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Petronela

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Hello, after learning another new term (KYC) English as always, I ask myself since this is a VERY important and ESSENTIAL operation, the reason why it is NOT done in the money deposit phase, where I could go to use ( maybe) a card not mine and then use someone else's money, but this operation is required at the time of WITHDRAW the money where I am not going to take away from anyone but if ever to add ?? !!

I would like to thank in advance the Guru Casino Staff for their excellent work.

Thank you have a nice day

Automatic translation
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Dear Paolo,

Can I consider your issue to be resolved or is there anything else, we could do for you? Thank you.

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Dear Paolo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

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Good evening, I performed all the steps that the 22bet company with their "EXPERTS" (but maybe they were),

and I have listened to your advice to collaborate with them, KYC is a very important and essential process, during which the casino makes sure that the money is sent to its rightful owner.

Too bad I sent them all the photos of the two cards, sent the bank statements of the cards in pdf format, the company DOES NOT ALLOW ME to withdraw MY WINNING despite their experts via email assured me that everything had been verified.

They asked me if the SEPA transfer was fine.

Perfect pity that the online operator tells me that this function is not possible for the country ITALY.

What else do these individuals need to make me HAVE this blessed payout ???

This is a SCAM, I find no other explanation.

I can no longer send you attachments, to show you conversations via email and through the online operator.

how should I do, do you have an email to send it to you?

Thanks

Automatic translation
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Thank you very much Paolo for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.


PS: You can forward all the relevant communication to viliam.v@casino.guru

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Hello Paolo,

I looked at your complaint and will do my best to help you. I would like to invite 22Bet Casino into this conversation. Can you tell us exactly what happened in this case? Where is the problem with player’s verification process?

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We would like to ask the 22Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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Dear all,


There was some misunderstanding between the Security Department and the player.

The player need to set the cashout and it will be approved.


If the cashout will be rejected again, kindly, contact the Security Department via security@22bet.com and add complaints@22bet.com in the CC.


We are sorry for the inconvenience caused.


Kind regards,

22Bet.

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Paolo, try to proceed as Vlad stated and keep me updated if anything changes.

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Hello Viliam,


I sent her an email with the conversations with security and with online operators attached.

There was no misunderstanding !!!

They had to credit me with my winnings after checking the cards and my documents.

Which was not done.

They refuse me the withdrawal, and indeed as you can see from the attachment, they ask me to withdraw with an e-wallets (which I don't have) and above all they ask me to make (a further) deposit !!!

I request that my winnings be credited to the card they verified and that's it!

Thanks Viliam.

Automatic translation
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Hello all,


Paolo, all you need to do is to set the cashout.

If the cashout will be rejected again, kindly, contact complaints@22bet.com


Thank you.


Kind regards,

22Bet

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Did you set the cashout?

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Yes Viliam, I set up the withdrawal and I was REJECTED again!

as I told you after they asked me for the front and back of the card with which I should withdraw, after they told me that everything was ok and that I could withdraw with that card ... here is their answer:


18:41 22.06.2020

It is not possible to withdraw funds in the amount of € 355.60 (Withdrawals are only possible using the same details that were used to make the deposit. If you deposit money through different payment methods, you should withdraw the money in proportion to the amount you you deposited via each payment method.)


I'm really CURIOUS to know what Mr. Vlad since I just had to set up the collection !!!

Automatic translation
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If you were rejected, please contact complaints@22bet.com as Vlad advised you before.

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At the email, lamentints@22bet.com does not give me the opportunity to write as it tells me non-existent address.

I would kindly ask Vlad to report the correct email.

written in this way you do not understand: "contact us@22bet.com" ...

Thank you



Automatic translation
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Paolo, there was probably some mistake in translation into Italian language. I will share print screen of my last comment, so please contact email address from the screenshot.

file

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Hi Viliam, I sent an email this morning to the address of the screenshot you provided me. This is what they replied:

"Dear Paolo,

I can see that your latest request to withdraw was submitted on 22 of June. Could you please submit another request and if that doesn't work, you can contact the complaint team. "


Withdrawals keep refusing me all the time What should I do now? Who do I still have to hear to get my money ???? !!!


they back things up between them ... you have to send the email to the secutity ... now send the email to this other ... but that's enough !!!!


thank you

Paul

Automatic translation
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Hi Paolo,

You should do exactly what Casino recommended in their reply "could you please submit another request and if that doesn't work, you can contact the complaint team". Please, let me know if things are moving forward.

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Hey,


I have contacted the casino rep, the player is trying to cashout to the card, that was never used before.

Paolo, you need to cashout to the card that you have used for the deposit.



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Dear Paolo,

Did you try to cash out to the card which you have used for deposit?

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Show English translation Show Italian original

Hello Viliam,

I tried to cash out the winnings following all the procedures indicated to me by Mr. Vlad, but was rejected again.

At this point I really tried them all, I give up, I will never be able to cash out my winnings.

Automatic translation
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Vlad,

please, can you specify where is the problem with Paolo's withdrawal now?

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Hey!


Withdrawals are only possible using the same details that were used to make a deposit.

Paolo, please use the same method that you used for the deposit.


There are no other restrictions in your account.


Kind regards,

Vlad.

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So let's not say bullshit.

in summary, I am withdrawing with the card that I made the second deposit as you said.

I sent all the documents and everything you needed.

security also told me after examining all my documents, that I could withdraw the money with this "new" card.

I no longer feel like it is enough, I will never succeed.

enough is fine

Automatic translation
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Dear Paolo,

Did you already withdraw your money?

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They don't take me out, I've done everything I'm fed up now, that's enough! Withdrawal is always refused.

they will never give me my money!


Automatic translation
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Did you proceed exactly as Vlad stated?

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Of course, and now I'm really tired. That's enough

Automatic translation
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Dear Vlad,

where is the problem now? Paolo stated that he did everything as you advised and he still doesn't have his winnings.

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Hi!


As I've been told, the player is OK for a cashout, he just need to set the cashout via SEPA.

Thank you.


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Show English translation Show Italian original

Now I have to do the collection via SEPA ... but if your security operator said that the SEPA transfer for the country Italy IS NOT AVAILABLE !!! Is it available or not for Italy? Because I have all the screenshots of the conversations ... what game are we playing vlad with?

Automatic translation
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We would like to ask the 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.