The player from Italy has encountered account closure after requesting self-exclusion, without receiving a response from the casino. Despite depositing money, the account was closed two days later with the funds remaining inaccessible, and there has been no response from support in four days.
22bet Casino - Player's account has been closed after self-exclusion request.
Amount: €113
22bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 24m 55s
Case summary
4 hours ago
Public
Public
10 hours ago
Translation
Good morning, after requesting self-exclusion and not receiving a response, I deposited money into the casino 22bet. Two days later, out of the blue, my account was closed with my money still inside, and I wasn't given the chance to withdraw it. I sent emails to the correct support contacts but haven't received a response in 4 days.
Automatic translation:
Public
Public
4 hours ago
Dear ammiratimanuele,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify the reason for requesting a self-exclusion? Would you be so kind as to forward the requests that you sent to the casino? My email address is tomas@casino.guru Include any supporting evidence as well.
- Could you please confirm how much you deposited in the casino after requesting the self-exclusion?
- Could you please confirm what your withdrawable balance in the casino was before your account was blocked?
- Have you received any response or explanation of the casino's actions?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
