HomeComplaints22bet Casino - Player's account has been blocked.

22bet Casino - Player's account has been blocked.

Amount: €700

22bet Casino
Safety Index:Above average
Submitted: 13 Apr 2023 | Resolved : 21 Aug 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Greece has been blocked without further explanation. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

Public
Public
1 year ago
Translation

I have registered at 22 bet, I have made a deposit of 550 euros and they closed my account without my order, clearly I have sent 5 emails and no one from the relevant department of block@22bet.com is answering and no one is opening my account please do something 700 euro gross profit lost...

Automatic translation:
Public
Public
1 year ago

Dear kleitospaok30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that €700 (dispute value) is being held in your account? Have you accumulated your winnings with or without an active bonus?

Could you please clarify which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
Public
Public
1 year ago
Translation

Slot casino I have also contacted The services block@22bet.com I have informed I have sent ID and screenshots of my deposits they do not answer me and do not open my account to proceed with cash relief They are bothering me unbelievably they are scammers I lost my money 700 euros please let them know

Automatic translation:
Public
Public
1 year ago

Dear kleitospaok30,

We agree with you that this combination usually has a higher payout. Unfortunately, we have come to the point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

Public
Public
1 year ago

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Public
Public
1 year ago

Dear kleitospaok30,

According to the casino's records, it appears that you made a withdrawal of €680 in April 2023 and subsequently closed your account.

We kindly request your confirmation regarding this matter.

Thank you.

Public
Public
1 year ago

Dear kleitospaok30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago
Translation

All good

Automatic translation:
Public
Public
1 year ago

Fantastic, thank you for the confirmation.

I am closing the complaint now.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news