22bet Casino - Player’s account allows repeated gambling despite self-exclusion.

I have been addicted to gambling for several years.

I requested self-exclusion from all casinos and have managed to control my addiction.

At 22bet, despite being aware of this for years, they allow me to create different accounts with different details. They allow me to deposit with the same ETH wallet every time and sometimes withdraw to the same wallet.

In the last few months, I lost more than €50,000 on this site.

I have records of all the deposits.

22bet knows my ETH account and always allows me to play! When I reach high limits, they let me continue playing on 22games but block the others and the withdrawals.

In other words, they make me spend all the money because they know I can't control my impulse to gamble, even if it's only on 22games.

This behavior is criminal, and I intend to demand the return of all the money from my ETH wallet, which they are aware of.

Dear Dezanove19,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve faced with 22bet and your ongoing struggle with gambling addiction.

To better understand your situation and assist you in resolving this issue, I need to ask a few clarifying questions:

• When you requested self-exclusion from all casinos, did you inform 22bet specifically about your gambling addiction and your wish to be excluded from their platform? If so, do you have any records of that communication?
• You mentioned that 22bet allows you to create different accounts despite being aware of your self-exclusion. Do you have any specific evidence or communications from 22bet acknowledging your self-exclusion request or your addiction?
• Can you confirm if there was any written confirmation or communication from 22bet that stated you were allowed to play only on certain games or that they intentionally blocked your withdrawals while allowing you to continue playing?
• Could you share your records of the deposits, including the amounts and any relevant communication from 22bet? It will help us better understand the situation and support you in your claim.

Please feel free to forward any documentation or communication with 22bet to petronela.k@casino.guru. This will be extremely helpful in moving forward with the case.

Your cooperation is essential for us to proceed with the investigation and mediation. Without your input, we won’t be able to take further steps toward resolving this issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Dezanove19,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.