HomeComplaints22bet Casino - Player has been overcharged.

22bet Casino - Player has been overcharged.

Amount: $139

22bet Casino
Safety Index:Above average
Submitted: 11 Sep 2020 | Case closed : 27 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Argentina had deposited funds into their account but was charged too much. Unfortunately, the player has been experiencing difficulties playing or withdrawing their funds. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Hello,

Thank you very much for submitting your complaint and forwarding relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise in what currency are your casino and bank accounts held? Have you deposited any funds into your account in this casino successfully in the past? Which payment method you have used?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Public
Public
4 years ago

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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