22bet Casino - Player has been accused of opening multiple accounts.

i send every Document what they want But they are Talking Like Bot On Gmail. i have Added All Proofs. First i talk With Support and then I Send My pan Id But They Say send Adhhar card I then i send It But After sending Documents and Same name Bank statement they Are talking like bot after That they Say Me hold your Id And Take A Selfie With your Id And Send It then i Also Send this one But after that They Are Talking Quality is not visible and also They are Tell me you need to take a Selfie with your gmail Inbox Then I Also Click And send It but They Are Saying Files Not received and Iam Waiting form 24 hr They are not Giving me A single reply.

and Live Chat minimum response time 2-4 Hr I i think They are Cheating with me cause not giving reply please help me.

i also talk first My issue

• i know they block you if you have Multiple accounts Then I first talk for my old Account and They Say ok fine send Documents please help me 😞

then they send me a mail .

.

Dear Suraj,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://22bet.com/information/rules/2:

"Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.

In the event of

duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor)"

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to open a brand new account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Reason of new account open cuase i lost my old phone and Gmail Also and i also tell 22 bet see in screenshot first i tell All things then start verification now iam waiting for 22 bet response

Could you please advise for how long was your previous account active and if you have redeemed any promotional offers while using it? Thank you in advance for your reply.

i started playing in old Account Date 31-7-2020 and 16-9-2020 last deposit after that i lost my Phone and Gmail Too That’s why opened new Account to play But I Don’t know The Reputation of Company now i know But my amount is in account and I want Withdrawal

i don’t use Bonus or offers in my old Account and also new one I don’t use Any offer like bonus etc i only deposit and play

my issue solved successfully thanks

As the problem has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Suraj, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru