22bet Casino - Player has been accused of opening multiple accounts.

Εκανα καταθεση και και κερδισα κοντα στα 2000 ευρω προσπαθω εδω και δυο μερες ενώ εχω στειλει ολα όσα χρειάζονται συνέχεια εμφανίζεται πρόβλημα στο τελευταίο μην που είχα μου είπαν για ποιο λογο άνοιξα 2 λογαριασμούς στην ίδια εταιρεία ίσως να έχει ανοίξει η σύζυγος μου με τα δικα της στοιχεία αυτο δικαιολογεί να μην καταφέρω να παρω τα χρηματα που κερδισα??? Πείτε μου ανησυχώ πολυ.. όταν έκανα καταθεσεις ομως κανένα πρόβλημα 150 ευρω καταθεσεις την ίδια μέρα κανένα πρόβλημα τοτε

Dear Motosakis,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://22bet.com/information/rules/2:

"Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you mentioned, you presume someone else has an active account from the same IP address. This has been recognized by the casino as breaching T&Cs and your active balance was confiscated. If your wife has an account with the same casino, unfortunately, there is not much I can do for you in this case. If there is any additional info you would like to share with me, please do not hesitate to contact me, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Motosakis,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.