HomeComplaints22bet Casino - Player encounters withdrawal issues.

22bet Casino - Player encounters withdrawal issues.

Amount: ??

22bet Casino
Safety Index:Above average
Submitted: 03 Dec 2024
Case opened Current status

Waiting for player to reply

6d 11h 44m 1s

Case summary

12 hours ago

The player from Mexico faces difficulties with withdrawals at the casino, receiving repeated suggestions to try again later or to make another deposit. Although the withdrawal status is initially approved, it is later rejected due to a payment processing error.

Public
Public
23 hours ago
Translation

Hello, I am having problems making a withdrawal. The only solutions they suggest are to try again later, clear my cache, or try from another device. This has been communicated to me via their chat and emails. Now they tell me to make another deposit to try again. I want to know if you can help me. When I make the withdrawal, the status is approved but a few hours later it's rejected with the message "Declined by operator. (Payment processing error)." I appreciate your time and attention.

Automatic translation:
Public
Public
12 hours ago

Dear mariokarim1109,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify the amount in your account you wish to withdraw?

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Could you kindly confirm that you selected the same payment method for your withdrawal as you used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

mariokarim1109 has 6d 11h 44m 1s to reply

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