Dear mariokarim1109,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify the amount in your account you wish to withdraw?
Have you made any successful withdrawals from this casino before?
Have you passed the full KYC verification?
Could you kindly confirm that you selected the same payment method for your withdrawal as you used for depositing?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear mariokarim1109,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify the amount in your account you wish to withdraw?
Have you made any successful withdrawals from this casino before?
Have you passed the full KYC verification?
Could you kindly confirm that you selected the same payment method for your withdrawal as you used for depositing?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika