21Dukes Casino - Player’s winnings have been cancelled.

I won 23 000, then i was then told i only had to wager R12750 to complete my requirements before withdrawel of maximum R1000, this was from Ray at customer service. I wagered that amount around x5 more then the initial requirement that theire customer service gave, my money than just dissapeared in the middle of a game and accorring to Charles now I only get R250 whereny Ray told me R1000. already ny that time for the fundsswitching over to withdraweable money a spinned x3 at a R70 spin and lost lost R210 from as the funds as it suddenly just switch over without any warning notification whatsoever. they are coming up with all different reasons to where my money has gone, I WAS LIED TO DIRECTlY BY THEIRE CUSTOMER SERVICE, RAY AND CHARLES!!! LOST MY MONEY AND FEEL ROBBED!!! 21 DUKES CASINO WILL NEVER SEE ME AGAIN!!! Always more requirements and more hoops to jump thru, 21 Dukes i feel is one of the most dishonest companies I have come across!!!!

Dear Vincent,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without active bonus? If you have redeemed any promotional offer, when depositing, please forward its name or specific link as I’d like to check promotional terms and conditions. If there’s any relevant communication, please forward it to my email address petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Vincent,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.