The player from Portugal had been unsuccessful in closing his accounts at 20Bet and 22Bet, as he had been informed that he must wait for three months. Despite our attempts to understand the situation better and offer assistance, the player failed to respond to our messages and inquiries. As a result, we couldn't carry out further investigations and had to reject the complaint.
20Bet Casino - Player unable to close casino accounts.
Amount: ??
20Bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I want to close my account at 20bet and 22bet but I can't, they're telling me I need to wait for 3 months, can you please help me out, Thank you.
Automatic translation:
Public
Public
6 months ago
Dear JOAOALEXANDRES68,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 20Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please explain what is the reason why you wish to close your account in the casino? Have you informed the casino about the reason why you wish to close your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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