HomeComplaints20Bet Casino - Player unable to close casino accounts.

20Bet Casino - Player unable to close casino accounts.

Amount: ??

20Bet Casino
Safety Index:Below average
Submitted: 14 Oct 2023 | Case closed : 30 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Portugal had been unsuccessful in closing his accounts at 20Bet and 22Bet, as he had been informed that he must wait for three months. Despite our attempts to understand the situation better and offer assistance, the player failed to respond to our messages and inquiries. As a result, we couldn't carry out further investigations and had to reject the complaint.

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1 year ago
Translation

I want to close my account at 20bet and 22bet but I can't, they're telling me I need to wait for 3 months, can you please help me out, Thank you.

Automatic translation:
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1 year ago

Dear JOAOALEXANDRES68,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 20Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain what is the reason why you wish to close your account in the casino? Have you informed the casino about the reason why you wish to close your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear JOAOALEXANDRES68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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