HomeComplaints20Bet Casino - Player's withdrawal is delayed due to card verification issues.

20Bet Casino - Player's withdrawal is delayed due to card verification issues.

Amount: Can$100

20Bet Casino
Safety Index:Above average
Submitted: 07 Nov 2024 | Case closed : 21 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 days ago

The player from Canada faced issues withdrawing funds from the casino, as he was asked to confirm the ownership of a prepaid card used for deposits. Despite providing receipts and packaging, the casino refused to process the withdrawal since the card lacked the player's name, which was unfeasible with Vanilla prepaid cards. The Complaints Team attempted to clarify the situation by requesting additional information from the player, but due to a lack of response, the complaint was ultimately rejected.

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2 weeks ago

I have deposited with a prepaid card and withdrawn easily in the past on this website, now they are asking me to confirm the prepaid card is mine and not fraudulent. I have shown them everything the receipts even the packaging of the prepaid, but they refuse to continue because it doesn't have my name on it. These prepaid are from Vanillaprepaid, they don't do names. It's physically impossible to show something with my name because they arent registerable. I've called customer support from Vanilla and they have told me they cannot do anything about this issue. What is my next step please help

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2 weeks ago

Dear sorrowbringer,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please clarify how you purchased your prepaid card? Did you buy it using your bank card, or was it purchased with cash? If you bought it with funds from your bank account, would it be possible to provide the casino with a bank statement showing this transaction?

Additionally, could you kindly forward me all communication with the casino's customer support regarding the unsuccessful verification of your prepaid card to veronika.l@casino.guru?

Lastly, have all your other identity documents been successfully verified?

Thank you in advance for your cooperation.

Best regards,

Veronika

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1 week ago

Dear sorrowbringer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 days ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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