20Bet Casino - Player's deposit seems lost.

I made a deposit to my account in the casino and until now it is a day that absolutely nothing has been resolved for me by the casino and it is already 2 days in which my money is not reflected, I am no longer interested in betting in the casino I just want to My money back I would like help with this, I am attaching photos of how the payment was made in my mobile banking but in the casino it still appears as pending

Dear yahirmartinez11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello, my deposit was made through SPEI, I contacted the bank when I saw that it had not been deposited and they informed me that deposits through SPEI are instantaneous and that it is already a matter of the casino, I contact them and they just give me long that the financial team is investigating and that at one point they contact me but until now no one has contacted me

This is a receipt issued by SPEI which certifies that the deposit was made and that the casino has already received it but the casino keeps marking me pending

I know he made the deposit in my account

I fully understand your frustration, yahirmartinez11. As I mentioned earlier, it may take some time for the funds to be located and credited to your casino account or returned to your bank account. Did you provide the casino with a payment slip confirming you tried to deposit in the casino? Did the casino reply to you?

Dear yahirmartinez11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.