1xSlots Casino - Player’s struggling to withdraw their winnings.

They were keep canceling my withdrawal and had tons of excuses why it cannot be withdrawn. And the end my fiat money was not fiat anymore so I couldnt even make a withdrawal.

Dear sanjav,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do I understand correctly that you’re experiencing difficulties withdrawing your winnings? I will be waiting for your reply patiently.

Best regards,

Petronela

Yes, they canceled a few withdrawal request I made (several times). And after withdrawal request was cancelled I didnt get my money back on the gamer account as my actual fiat account credit but it was under the bonus credit so I couldn’t even make any withdrawal request again.

Thank you very much, sanjav, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello sanjav!

I am taking over your complaint now.

Firstly, let me please ask you a few questions. Did you go through verification process in 1xSlots Casino? Did you successfully withdraw from the casino in the past?

Yes I did a verification and also made a withdrawal before and it was successfully processed.

Thank you for your answers.

I would like to invite 1xSlots Casino into this discussion to help us resolve the issue.

I already tryed to resolve this problem but of course they said it was all by "their rules"so I just wanted to warn other players here to be very careful if they want to play on 1xslot casino site.

We would like to ask 1xSlots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Ok

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request and we would like to give this case one more chance to get resolved and help both parties involved to reach to a satisfactory resolution.

Hello sanjav!

Thanks to 1xSlots Casino entry to this thread, we have now an insight on the situation, I would recommend you to try your withdrawal on the second card.

Please, let us know if there is any update in regards with your situation.

Okay, sanjav, we won't come to the agreement here since the funds were returned to the account and we are sorry that you interpreted the information that way. In the future if you have any issues I would be happy to assist you with an individual solution. Since you have lost all the funds I can request an exclusive bonus for you. What do you think about that?

After I experienced this unpleasant situation at 1x slot I` ve closed my acc. But if an exclusive bonus would be really good and if the same situation wont happen in the future then I might open back an acc. if possible.

Hello sanjav!

I would like to ask you to confirm, that satisfactory solution for you would be to reopen your account and receive special bonus from the casino as a compensation?

Yes, that is correct, because despite of this issue I did like everything at 1xslot casino site.

Thank you for your confirmation sanjav.

I would like to ask 1xSlots Casino to inform us about the exclusive bonus and the time it was credited from their end.

Good day, Martin. Sure I will inform you guys as soon as the request regarding account deblocking will be completed. 🙂

In order to unlock your account, sanjav, you need to apply to block@1xslot.com, your account will be credited with 50 FS without wager, and x15 wager on 100 EUR afterwards. Good luck with it 😉

Ok,thanks for you support and kindness. I hope and trust that my experience with your site will only be positive from now on🙂

Dear sanjav,

Please, let us know when your account will be reopened and the bonus you are about to receive credited to the account, so we can close this complaint as 'resolved'.

Hello,acc has been reopened, free spins added but the 100€ not

Good day, sanjav,

100 EUR bonus is not front end bonus, it is back end, meaning that you need to activate a wager in the Bonus section of the account, and then wager own funds like winnings from the free spins with the activated wager on it 15 times.

OK, this is not even an exclusive bonus then. I thought regarding to all this previous problems the bonus is 100 of bonus points, same like bonus of first deposit for example, and not some bonus I cant even play without depositing again a lot of money which I couldnt even withdraw in the end. ah got it.

sanjav, it is exclusive bonus since the usual wager is x25, and we do not give anybody x15. Hopefully, you are good with it. Unfortunately, bonus that you mean is only available in the welcome package. 🙁

Dear sanjav,

I am very sorry to hear, that the bonus that was offered by the casino was not satisfactory for you.

Since you your original disputed amount was already played and lost, but this was the maximum possible result that we were able to achieve within this situation.

Is there anything else that we can help you with? Otherwise I will have to close this complaint as 'rejected'.

Dear Martin,thank you. You have been very nice trying to help! Thank you again for your support!

wish you a lovely day!

Dear sanjav,

As the complaint did not managed to come to any satisfactory solution for both parties and due to the fact of player's playing and losing of the original disputed amount, we were forced to close this complaint as 'rejected'.

I hope you won't come across situation like this in the future.