Felipe, a player from Brazil, experienced a processing difficulty in the 1xBet Casino. He also expressed his dissatisfaction with the casino services because when he requested account closure, the casino didn’t close his account advised him to make a bet.
1xBet Casino - Unusual difficulties.
Amount: 100 R$
1xBet Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I made the deposit via recommendation of the bookmaker via slip. However, every time they asked for information, they would ask other questions that they had no need to answer. Finally, it took them over 72 hours to resolve what went wrong with processing the money. However, when the 48 hour deadline expired I asked to close my account. They would not let me close the account and return my money and still wanted to make a bet, amazing !!! It's been over 90 hours and they're still processing my chargeback. A lot of a headache. In addition to wasting my time I could have won on the stakes.
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4 years ago
Hello Felipe.
Thank you very much for submitting your complaint.We appreciate that you are sharing your issue with the Casino Guru team. If you request an account closure for different reasons than gambling issues, some casinos may start a process of account closure. This process may take some time, but at the end, your account should be closed. Have they returned all your money?
You have mentioned chargeback, could you confirm doing it?
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4 years ago
Translation
I gave up gives complaint after not having answers. It was very exhausting. I do not recommend 1x bet to anyone, as their betting server is very bad. All the time it goes down and the support is very bad (disrespectful). Nonsense what they do !!!!
Edited
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4 years ago
Hello Felipe.
Could you answer to our questions, please? Is your issue resolved?
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4 years ago
Translation
I wanted to leave the summary so that new bettors don't make the same mistake of putting money in this betting house!: - I was 97 hours without balance after the money left my bank account. Being that support gave me 48 hours! After 15 days waiting for the account to be closed and after more than 27 emails and 4 calls. "Since I speak 4 languages" the support team did not resolve and recommended that you bet the balance and then review my balance. After withdrawing my money and I still receive advertising emails. COMPANY WITHOUT RESPECT!
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4 years ago
Dear Felipe.
Unfortunately, we’re forced to reject this case because you haven’t responded to our questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
Please, be aware that 1xBet Casino has a bad reputation on our website and we recommend you choose only the casinos with good reputation.
Best regards, Jozef
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