The player from Canada faced issues withdrawing funds as he did not receive the required code on his phone. Despite providing his driver's license, the casino attributed the problem to technical issues and offered unsatisfactory solutions. The issue was resolved after the player confirmed that the casino had successfully processed the withdrawal. The complaint was marked as 'resolved' in the system by the Complaints Team.
1xBet Casino - Player's withdrawal is delayed due to technical issues.
Amount: Can$180
1xBet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
1xBet Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
I can not withdraw my money beacuse I have to receive a code to my phone which I never have.They keep blaming the technical issues and I sent them my driver license and they keep telling g me non sense solutions .
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1 month ago
Dear rrgnagib,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you previously made any successful withdrawals from this casino?
From the screenshot you provided, it appears that the casino is currently experiencing technical issues. Would it be possible to request customer support to manually approve your withdrawal request? Additionally, has the casino support team provided an estimated timeframe for resolving these technical issues?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 month ago
Dear rrgnagib,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika
Casino.Guru
