The player from Canada faces issues withdrawing funds as he does not receive the required code on his phone. Despite providing his driver's license, the casino attributes the problem to technical issues and offers unsatisfactory solutions.
1xBet Casino - Player's withdrawal is delayed due to technical issues.
Amount: Can$180
1xBet Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 6m 17s
Case summary
3 hours ago
Public
Public
16 hours ago
I can not withdraw my money beacuse I have to receive a code to my phone which I never have.They keep blaming the technical issues and I sent them my driver license and they keep telling g me non sense solutions .
Public
Public
4 hours ago
Dear rrgnagib,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you previously made any successful withdrawals from this casino?
From the screenshot you provided, it appears that the casino is currently experiencing technical issues. Would it be possible to request customer support to manually approve your withdrawal request? Additionally, has the casino support team provided an estimated timeframe for resolving these technical issues?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
