The player from Martinique claimed to have registered with a promo code for a 200% first deposit bonus but had not received the promised bonus. Despite attempts to contact customer service and provide the necessary information, the issue was not resolved. The player confirmed that he had played with the deposited funds, making it technically impossible for the casino to credit the bonus afterward. We communicated that we couldn't compel the casino to credit any bonus and offered further assistance. However, the player expressed dissatisfaction and didn't require further help. Due to these circumstances, we rejected the complaint.
1xBet Casino - Player's promised deposit bonus not received.
Amount: €180
1xBet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
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6 months ago
Hello,
I registered on this site with a promo code providing a 200% first deposit bonus, and I did not receive my bonus which was supposed to be awarded to me on my first deposit!
I contacted customer service several times by chat who told me to enter the information on my profile to receive this famous bonus (which was done) and to this day still nothing...
I have also sent several emails to try to resolve this problem, without success!
This site/casino promises big bonuses to people to encourage them to make deposits!!
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6 months ago
Dear Lnww,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.
I checked the website and it seems the casino doesn't accept players from France.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you already played with the deposited funds in the casino?
- Have you requested the casino to refund you the deposit if you haven't spent it already?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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6 months ago
If you already played down the funds that were meant to be associated with a deposit bonus it will be technically impossible for the casino to credit you this bonus.
Have you requested any alternative bonus as compensation? With what result?
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6 months ago
I contacted them within minutes of making the deposit !
Then 5 days later, I bet the money since they didn't answer me
No matter what I do, they don't respond !
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6 months ago
I completely comprehend and acknowledge that this situation is less than ideal. Our hands in this situation however are tied, as we can't compel the casino to credit you any bonus.
Please let me know if there is anything else we might assist you with, otherwise the complaint will be closed.
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6 months ago
Dear Lnww,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
