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Dear Veronika, i have received your Emails and I am Very glad that your Casino.guru team have reviewed my case so fast and opened it already. Thank you so much for that.
by the way to answer your Questions:
1- I did try different browsers (Chrome, Firefox) which i have also deleted my entire history and cleared the cookies & caches of both browsers in 3 different devices (computer tablet and Samsung mobile model A51 used the 1xbet mobile app, which normally opens in Chrome after you click the slot). I also logged out , cleared the cache of the app and cleared its data as well, and signed in back in all the devices.
2-The last time i contacted the support team was February the 10th. which was 48 hours from now the time of writing this.
I am glad i found your website, so far i like your quick responses and that your team is checking facts.
Hopping for Quick Resolution.
Best Regards Abdukadir.