1xBet Casino - Player’s deposit has never been credited to his casino account.

In Dec I made a deposit for XRP, the deposit, the truth is, I forgot, in January I received the confirmation that the deposit had barely reached the client, it is not a lot of money anyway, I asked in the 1xbet chat if the balance could be credited. They suggested that I send the information to info-en@1xbet-team.com where the truth is that when I saw them I sent all the information about the transaction that I have, which literally are captures and blockchain numbers confirming that a deposit was made to their wallet. The 1xbet staff has frustrated me not because my account has not been credited, but because of the lack of will to help because since I sent my email they answer me every 4 to 5 days later if it is not to tell me not to deposit in their site is that it was because I put the wrong information and the deposit went to another client.

To make deposits by XRP ask for 2 things

1. that it is deposited in the correct wallet and XRP wallet that if it is not from an XRP wallet to XRP 10 out of 10 times your wallet tells you that the wallets are not compatible

2. That you correctly put the Message number that it provides you on your deposit page at 1xbet now I don't know about you but I always use copy paste when it is an important numerical code or that I have to copy from place A to place B so as not to make mistakes. And because it's money, one even checks everything 2 or 3 times before submitting.

The truth is that I give up, the amount is not worth it, but the answers that they have given me are like they answer whatever it is to see what I believe and they do not take you into account as a client when trying to make a complaint in the chat, they put it aside My complaint to give more importance to the fact that the last time they helped me in English and now it was in Spanish. Why so many languages if there is no attempt to help or solve problems in any of them? Since I couldn't leave my complaint on 1xbet, or rather nobody blew my mind, I leave it here since I really use this page a lot to make decisions when I want to enter a new casino.

Dear jorge8a07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or you have been provided a unique one when opening the account? Was it your first deposit in this casino? Would it be possible that the deposit was declined due to being under the required minimum?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

The funds have already been lost, I just wanted to voice my discontent with someone since there is no complaints department in the casino and it is not clear about the wallet if it is a single wallet for my account or if it is provided to multiple players. I would say by the "message" number that the casino provides is how they connect the payments to the accounts

Do I understand correctly that the deposit has been credited eventually but money played and lost?

No, I didn't even forget that I had made a deposit. When I received confirmation from my portfolio that the deposit had been deposited successfully. Check the deposit because with cryptocurrencies I deposit in more than one casino and it was when I checked the account and it was not reflected. Send the email with the hash code and the screenshots and the info that was provided on the page.

Dear jorge8a07,

I truly believe that the deposit didn't go through as the amount was below the required minimum. However, it is only my assumption and I could be mistaken.

Since you stated previously that you only wanted to express your dissatisfaction, could you please advise how you wish to proceed?

I will not proceed, I was just expressing my dissatisfaction

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.