1xBet Casino - Player’s deposit has been blocked.

Hello, 

I payment through mobicash agent, Firstly I added two times 500 that will be added in my account after that after I added 1000 that will be not added also he take me otp from create astropay account and tell me to add 3000 in astropay account that after he take my 3000 also from my astropay account and that agent has post my personal information on their Instagram story as scammer, total my 4000 money will dispute so please give my money back from casino and resolve my problem.

Dear Janharkhan1988,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1xBet Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

• Were these your first deposits in the casino?
• Is your casino account still accessible to you?
• Feel free to submit screenshots supporting your case here or to my email at tomas@casino.guru

I will be waiting for your reply patiently.

Best regards,

Tomas

No this is my 4th deposit

Firstly 500 , Second 9500 , Third 500 and this is fourth

Yes my account accessible in casino right now.

I has send related screenshot to your email.

Thanks for your patience.

Could you please share a screenshot of what your previous deposits in the casino looked like in the deposit history of your player's account with the status visible?

Share it here or send the screenshots to my email at tomas@casino.guru

Thanks for your email.

Could you please share a screenshot of the casino website with the address (URL) visible?

Example:

Thanks for your patience.

Could you please share a screenshot of your deposit history found in your player's account?

Could you please explain if you initiated the deposit in the casino's cashier section?

Yes I have use cashier method and also UPI method but my money will stucked in cashier method .

Thank you very much, Janharkhan1988, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Janharkhan1988,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 1xBet Casino team,

Could you please check the player's account and explain the situation in more detail? What happened there, and what needs to be done on the user's side so the casino can investigate possibly uncredited deposits/what you need from the player to review the situation sufficiently?

Although I can not see the uncredited deposits in the provided screenshot or any attempts at all, I can see some unsuccessful withdrawals there. If we are talking about a breach of the casino's Terms and Conditions, please substantiate your claims with relevant evidence.

If needed or if it suits you better, feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Hello, dear Janharkhan1988,

Please provide the following details:

Your gaming ID number, date, time, amount and payment system and its screenshot. As soon as we have any info regarding this transaction, we will get back to you.

thank you in advance.

Best regards,

The 1xBet Team

Dear Janharkhan1988,

It has been a week since the casino requested specific details from you. Can you provide them?

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Please give me your email ID because the screenshots are not getting uploaded here.

Feel free to send everything to my email mentioned above (branislav.b@casino.guru), and I will share it here with the casino. However, no worries - the post will be marked as "sensitive" and will be hidden from the public, visible only to the involved parties.

Please do not forget to send all the requested details with the screenshot(s):

"Your gaming ID number, date, time, amount and payment system and its screenshot"

As for a screenshot(s), I recommend making a screenshot of the deposit in question in your casino account and also another one from your payment method confirming a successful transaction, deducted from your payment method.

Looking forward to hearing from you via email.

All the Screenshots will sended on your Email.

Dear Janharkhan1988,

Thank you for your emails and the provided screenshots. However, your screenshots make no sense at all. The disputed amount was set up at 4,000 INR (1,000 + 3,000 INR -> 2 deposits you made and they were unsuccessful/not credited to your casino account balance).

To be honest, it looks like you made them upon request from a random person you were in contact with via WhatsApp. Alternatively, it is possible you could have been a victim of a fraud.

Can you please provide me with any confirmation or proof that the person you were in contact with via WhatsApp was a real representative of 1xBet Casino? How did this person prove he was a casino representative? Then we can ask the casino representative to confirm whether we are talking about a casino representative or not. But, I think it could have been at least a 3rd party person who had nothing to do with the casino.

In addition, regarding the 3,000 deposit, you provided me only with a communication where you provided a payment confirmation (a screenshot of the transaction) to this person, but not the original bank statement or confirmation of the transaction from your payment method.

So, can you additionally provide the following:

• A screenshot or screenshots of the deposits in question from your casino account transaction history
• Bank statements/confirmations about these deposits from both payment methods in question, which you used for these deposits, with all the necessary details of the sender(you)/receivers and dates/times of the transactions

Feel free to share everything here or via email (branislav.b@casino.guru).

Dear Janharkhan1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will not be possible with the requested details.

Thank you very much, 1xBet Team, for your help and cooperation.

Best regards,

Branislav, Casino.Guru