1xBet Casino - Player's account was deleted without notice.

Hi

I registered on 1xbet for more than 3 years , may deposits and withdraws and absolutely no problem (with average of 200-300k USD deposits)

My last deposits were 1.1 M dollars and suddenly i was unable to login .

Bookmaker deleted my account without my consent and knowledge , luckily i have TXID of my deposits to 1xbet and i am opening topics in everywhere i can find .

But since im from a sanctioned country , i cannot sue them legally (or do i? , i dont know , help me if you can)

The support agents doesn't answer , i don't know what to do and i definitely need help recovering my money

Player id : ***

Dear Miladsuri,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1xBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any email from the casino regarding your account closure? If so, please forward it to veronika.l@casino.guru. Alternatively, you may post screenshots here.

Could you please advise what types of games you played? Was it slots, live casino games, or sports betting?

Have all your deposits been credited to your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Only Sportsbetting (E-Sports) , funds have been credited to my account but after that , my account vanished ( deleted completely .

im sent the email to support staff , and they only told me it was manager's decision !!

im sending you the screenshots now

i dont know if anyone can help me to get my money back , legally , please reach me out !! (***@gmail.com)

Thank you for the update.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika

We’ve reopened this complaint at the request of Miladsuri. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following email:

the account was used in casino as well , i put so many bets on roullete and blackjack , all accounts are closed !

Please invite the 1xbet casino representative

Before we move forward with your case, please forward all the communication between you and the casino relevant to the case to veronika.l@casino.guru. I have not received any screenshots or messages from you yet. Thank you.

I just sent it now

Thank you. Do you have no further evidence that would help us solve your problem? No further explanation or communication?

Could you please confirm if you played other games besides E-Sports after you made your last deposit of 1.1 mil?

Of course i played , lots of games , roulette is my favorite.

The thing is my account is deleted without any notice from bookmaker .

Also bookmaker made a violation of terms which i will explain , im trying to contact the regulatory but no respond from them .

Please inform 1xbet to come here and answer these questions .

1.why they closed my account?" , "2.are you going to open my account per my request?"

and there is another request based on my latest activity , i have deposited near 1.3M dollars and lost in 1-2 nights , 3.why 1xBet didn't provide any protection for trouble gamblers at that point? , and 4.why they provide services to people where betting is illegal even after verification , based on their terms , they don't allow people from restricted areas to place bets , why they did it after they requested documents from me and foundout im from a sanctioned/restricted country .

Dear Casino Guru , Please Edit the Player id , cause my id is : ***

1xbet let's an account create wallets of diffrent currencies and each wallet has a id of it's own , my main wallet is : *** . and the huge deposits and bets and casino stuff happened on this one .

Also 1xbet reached me and asked about the deposits i made 4 months ago , i don't remember from which wallet and how i deposited the amount , because it was for 4 months ago and i ask them for a little bit more details (like the coin of deposit or amount or even my 1xbet's wallet address) to search in my personal wallet/exchange wallet and provide it . but they don't give me any details about any of my transactions .

they also asked for ID Card which i provided .

tell them to open my account so i can see the account's wallet address and provide my deposit information ...

i can't remember what i had for dinner last night and they ask about a transaction happened 4 months ago in detail !

can you bring 1xbet representive here , someone with this email contacted me and im not sure if it's 1xbet or scammer .

***@***

Thank you very much, Miladsuri, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Miladsuri for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1xBet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Bookmaker has reached to me , hope we can have a good agreements on this case , i will inform you about it here .

Dear everyone,

The player's account was blocked after proceedings were initiated with the licensee at the player's request. We kindly ask the player to wait for the final status upon the decision of his appeal. As soon as a response is received about the decision of the regulatory body, the situation will become clearer and we will provide the answer to the player by email.

Best regards,

The 1xBet Team

Hey there , wanted to clarify things here .

I missed some days of giving evidence to licensee and they closed the case completely (it was for 3 months ago , and had a 3-4 day to provide evidence which i totally missed cause they didn't call or anything , just emails) after that i reached the licensee with evidence and they don't respond at all .

So i wish to provide evidence and publicly open the case here with evidence of what 1xbet and the licensee (curasao) is doing illegally and should be responsible about it .

So for the last time , i try my best to solve this issue in private with the other parties , if the bookmaker/licensee is willing to solve it privately they can reach my email "***@gmail.com" , if not i will explain this case here completely.

Dear Miladsuri,

The Security Department asks you to contact them via security-en@1xbet-team.com and follow the instructions provided.

Best regards,

The 1xBet Team

I sent an email there but i rather be in touch with T*** A*** , Security Service Chief Officer (***@***) , he was in charge of my case and has knowledge about it

i have been contacted by some authority called curacao & riskmanagement , they made me a offer to close this case .

I want to know the integrity of the departments contacting me (maybe they are scammers maybe not) , i have asked peter about it but he didn't respond yet .

so i will write down their messages and emails here , if dear 1xbet can confirm and verify they are real or not .

----

"player-support@curacoe-gaming.com" (claiming to be curasao and mentions me and 1xbet , we almost reached an agreement there but the email looks suspicious , it has to be curacao not curacoe ... , i asked them and they told me cause there were many phishing attempts , they bought all the domains related to them.)

and the other person is "***@***" (This is what he said in his email : Hello dear all, I am С*** б***, the risk analyst at 1xcorp nv the parent company of 1xbet Corporate, we are sorry for all this situation and given the pressure of the bookmaker's licensing authority, we come with concrete proposals despite the fact that the customer has lost his last deposits.)

Is This person legit from the parent company of 1xbet or not?

-----

i was suspicious of these , the only legit email i know from 1xbet is ***@*** , and all of sudden an email came through from this "***@***" which i trust , so we 4 are all in same conversations but i think they are scams and they want to scam 1xbet and me , not sure about it .

the ***@*** guy is not clarifying the situation , i asked him many times in the emails about the integrity of those two emails and corporates but no respond which is making me mad !

Please respond faster , they made a commercial offer to me to end this and they told me i have 48 hours to respond !

Dear CasinoGuru , After Contacting Security department of 1xbet and not hearing back from them , i wanted to inform you to make this case public .

6 of my betslips were changed by 1xbet from odds of 1.6 1.7 to 1.01 after i won and they changed my balance , after i asked them why , they replied "based on our terms we can do anything without giving a reason .

This case is more about those 6 betslips and my account getting deleted and my gone money , i will reveal what 1xbet and the licensor "Curasao" is doing here .

since 1xbet is not responsible to my emails and the Licensor doesn't care about this , i will no longer intend to solve this matter privately , it should be public and people (specially high-stake gamblers) should know how this bookmaker/casino is behaving .

I would like to add some comments to my case .

I have requested 1xbet 3 times to change my country from BANGELADESH To IRAN , All 3 times they rejected my request and verified me with iranian documents.

This is unethical not to change a player's country to his homeland where betting is forbidden and illegal but it makes sense for you , if my country is shown as BANGLADESHI then you will face no legal problems 😉

Also i need to hear from 1xbet about y of the betslips which they changed the odds after winning to 1.01 (refunded my money after winning) .

You also didn't provide any gambler protection policy (your licensor takes ot way too serious) , i lost all my money in 1-2 nights without getting limited ...

I also would like to mention that by rules lf CEG curacao , Iran is a blocked zone and no bookmaker/casino must register people from IRAN .

my ip was obviously from iran , my documents clearly says im iranian , i told you 3 times before that im iranian and my country is wrongly shown as BANGLADESHI.

So this is a clear example of bookmaker breaking their T&C .

I still believe we can reach an agreement to settle this case in favor of both parties . I get what i deposited originally .

Otherwise we will have a 1 year time consuming lawsuit against 1xbet and curaçao (in their homeland) , thanks to SBGOK and their wonderful lawyers for troubled gamblers which get robbed by bookmakers under curaçao license .

My emails are reachable .

I am intrested in negotiating and talking about this with the casino .

Dear Miladsuri,

As per the Security Department, all information has been provided to you via email. Please note that during registration, you independently select your country, confirming your citizenship. This entails filling out all questionnaire data in accordance with your chosen country, its legislation, and the document you possess. The company does not provide services in Iran, therefore registration and changing the country to it are not possible.

In accordance with the rules posted on the website, which you agreed to upon registration: we fully acknowledge that in some jurisdictions, online gambling may be prohibited. As a responsible service provider, we cannot provide any guarantees or legal advice regarding the legality of our services in your specific location. You are responsible for determining whether accessing the site and/or using its products violates the legislation in your country, and you guarantee that gambling is legal in your place of residence. If we have reasonable grounds to believe that a user is not complying with our Terms of Service, we reserve the right to terminate or suspend their account. We also reserve the right to cancel and/or void any bets and withhold any funds in your account, including deposits, if your account is closed or suspended for violating our Terms.

Information regarding regulatory matters has also been provided, and according to the Security Department, the status has not changed yet; they are still awaiting a response regarding the decision from the Licensing Authority regarding the complaint you submitted. As soon as a response is received about the decision of the regulatory body, the situation will become clearer and the Security Department will provide the answer to the player by email.

Best regards,

The 1xBet Team

Ok , let's take a look at it step by step .

1."Please note that during registration, you independently select your country, confirming your citizenship. This entails filling out all questionnaire data in accordance with your chosen country, its legislation, and the document you possess"

I accidentally clicked on Bangladesh as my country and i've sent emails to 3 diffrent departments of 1xbet to change my country to Iran (Evidence attached) , why casino didn't take any action to change my country to Iran or even close my account back then ?

Why you accepted my documents from a country (Iran) which is not my original registered country (Bangladesh)?the bookmaker failed to do it's obligations in verifing the basic documents integrity (The Same country of registration is the most basic part) .

2."As a responsible service provider, we cannot provide any guarantees or legal advice regarding the legality of our services in your specific location , The company does not provide services in Iran"

are you so sure "the company" does not provide services in Iran?

Then please clarify why "the company" has a official Persian Support Email and Channel dedicated to Iranian people? (Persian is Iran's official language)

Support-pers@1xbet-team.com (Persian support for iranian people only which they claim that they don't provide services to ...)

Then please also clarify why "1xbet mobile app" is not restricted for Iran's IP but the website is restricted?

Also explain why 1xbet provide local and national Card-to-Card deposits (Iranian cards and banks) ?

all of the proofs of payments options using iranian ip attached .

3."they are still awaiting a response regarding the decision from the Licensing Authority regarding the complaint you submitted"

The Case is already closed by the Licensing Authority 2 months ago , i will attach their answer here , they are not reviewing the case and the evidence i sent anymore cause i missed the 3 days time to provide evidence , i submitted an appeal but they are not responding for about a month .

so why are you telling me you are waiting for the authority's answer regarding this case when you already know they ruled 2 months ago about this case?

i will attached the Curacao's Ruling judgement , which is totally biased and they don't even look at the evidence i sent them !

-----

There are also 6 betslips of mine which the odds was changed by the "bookmaker" to 1.01 (refund) "after i won them all" , i asked the question from many places including the security department and public relations department , and all they said was : "The company" can change the odds of any bets to whatever they want without player's notice or permission , Ok Boss you can change the outcomes of my bet after i won and i can do nothing about that , do you know why? cause im from a restriced country and no one will hear me and you can take my money or scam me however you want .

i will attach the 6 betslips numbers and my contacts to many emails regarding this and their unfair/unjust answers !

-----

Just a personal experience regarding another casino "Stake" , after i registered in this website and provided my documents , as soon as they foundout im from Iran (documents were iranian) they put my account in Withdraw-mode only and informed me about the situation (restricted area that we can't provide services to) , this is called a "responsible service provider" not you .

-----

All the evidence regarding unjust acts of this bookmaker and their licensor is provided .

IRAN is in blocked zone of Curacao in the T&C and no one under their license should accept or provide service to citizens of this country but since the amount of money is huge from this country , some bookmakers accept them quietly and also provide financial deposit-withdraw services to them (C2C and iranian only payment methods) .

And they don't take your emails and matters seriously , you know why? cause you're from a restriced country and no one will hear me and you can take my money or scam me however you want .

-----

To 1XBET Directly

I am truly open to any negotiation regarding this matter , you can reach me by email .

I'm already in contact with SBGOK and their lawyers (the lawyers who made you declare bankruptcy years ago)

If this case goes through the legal path and courts , 1xbet's license will be revoked and you cannot continue to provide services to people from my country (Iran) based on FATF and AML international laws .

you will fully return all my deposits + my lawyer's cost and a fine for what you have been doing all these years .

for the last time , i am trying to solve this case without any legal battles , don't waste our times for 1-2 years over something you know is going to cost you a lot more than what you can give now .

I Would like to keep this post in "private-mode" and wait for 1xbet's response , after their answer i will decide to make it public or not .

Thanks

Sorry i reached the maximum attachements of screenshots , the rest will be here .

Curacao's Ruling

BetSlips outcomes changed

Also i would like to know , Why 1xbet is using special links to provide services to restricted countries like IRAN?

When you go to 1xbet.com and want to create an account , there is no such option to select "Iran" or "912 +98 prefix for number" Or Any "IRR iranian rials currency" , But when you register using some special links created by 1xbet and promoted in iranian social medias , you can register under iranian currency and using a iranian phone number prefix and etc

Original website link : 1xbet.com

Special Link promoted by 1xbet in iranian social media : https://qc6eljejrz.monster/

(they may close the link i mentioned but as you can see i already created an account with Iran number and i have iranian payment options only)

"This Post should be sent Privately until further notice"

Dear everyone,

Unfortunately, regarding the issue for which the complaint was opened, there have been no changes. From the Security Department's side, all necessary information regarding both the betting complaint and the account block has been provided to the player via email, presenting all the arguments for our decision in accordance with the company's rules, which the player agreed to and accepted upon registration. The Security Department's decision cannot be altered due to serious violations of the rules.

As for the investigation by the Licensing Authority, our specialists are still awaiting the final response from them. Please consider all the information provided earlier.

Best regards,

The 1xBet Team

Alright , dear CasinoGuru , please make all my posts here public for everyone , specially the licensor (curaçao) to see that 1xbet is actively providing services to blacklisted countries and even provide them unique payment options .

All these evidence will be used in court as well .

Now we will fight for 2 years to see which bookmaker and which E-Gaming License provider is doing shady business with blacklisted countries 🙂

I hereby ask again , make my posts public , my attachments are just conversations between me and 1xbet so nothing confidential.

Make all my posts public , people need to see this , also these are all going to be used in a public lawsuit against bookmaker and curaçao

Dear Miladsuri, I have gone back through your posts and removed any sensitive information before making the posts public as requested. Due to the legal nature of the complaint, we shall await the response from the Authority before taking any further steps in this matter. Thank you in advance for your patience!

Dear 1xBet Casino, please let us know when you receive a final response from the authority and I would appreciate it if you could forward it to my email. (peter.c@casino.guru)

Thank you in advance for your cooperation!

With all evidence provided , why do i have to wait for authority response?

I already told you and attached their response !

Why 1xbet didn't answer any of my questions regarding their behavior of accepting and providing financial services to these countries?

1xbet representative specifically told "we do not support IRAN" , then why you have specific payment methods only for "IRAN"?

Why you have specific support agents with "Persian" Language?

Why you accept citizens from IRAN after you verify their documents?

Why no one cares about the evidence i provided here ?

I really don't care about authority's final answer , from their perspective "if 1xbet is paying me good money to keep their License , why should i rule against their illegal actions?"

Peter , Don't disappoint me on this , i asked specific questions which needs to be addressed , you already know they are acting shady and unprofessional (even illegal) , all i want is a simple statement from 1xbet representative to tell the world "they are providing financial services even to forbidden countries even tho it's against the international rules and even against their own authority rule and we Don't care about rules"

That's it .

With or without authority's final answer , my case is going to curaçao's court and 1xbet will get punished for their illegal acts over years .

I just want to see that "Casino.guru" is looking for "justice"

Dear Peter,

We have sent you an email. Please check when you have time.

Best regards,

The 1xBet team

Thank you for providing me with the statement from the licensing authority 1xBet Casino representative.

Dear Miladsuri, I have discussed your case internally with my team and regrettably, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. As your dispute was now rejected by the licensing authority I'm unable to assist further.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino is operating in prohibited zone, we are unable to assist you. I can only advise you to pursue this matter legally but you have already done so and I wish you good luck. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter