1xBet Casino - Player is trying to redeem a bonus.

I have mistakenly deposit 600 insted of 1000 , then I asked to 1xbet customer support , they advise me to send rs 400 again to same account holder , then I have sended 400 again , so after that I have mailed with both transaction screenshot , but after that they said you have not deposited 1000 rs ,

Even they said it before to send 400 to same account holder and then send screenshot , I have followed all the t&c , but 1xbet doing scam with me..

Dear Keshav777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you needed to deposit 1,000 INR in order to redeem a bonus? Have you placed any bets with your first deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Keshav777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.