Dear zouxiao,
Sometimes the casinos can set a maximum withdrawal limit, we don't like to see it, but sadly it is nothing unusual and in some countries, it is required by law, so we have to accept it.
I saw this in the casino's terms and conditions...
Although I can understand that the slow withdrawal process because of the small amounts is a bit frustrating, the casino is paying you out, so I can only ask you to be patient, you have received the bigger amount already so I have my fingers crossed that you will receive the rest in a reasonable time.
Dear zouxiao,
Sometimes the casinos can set a maximum withdrawal limit, we don't like to see it, but sadly it is nothing unusual and in some countries, it is required by law, so we have to accept it.
I saw this in the casino's terms and conditions...
Although I can understand that the slow withdrawal process because of the small amounts is a bit frustrating, the casino is paying you out, so I can only ask you to be patient, you have received the bigger amount already so I have my fingers crossed that you will receive the rest in a reasonable time.