1win Casino - The player's experiencing an unspecified issue.

Good afternoon,

I come to inform you that this 1Win casino is definitely a fraud.

Like so many other bookmakers. Linked to Russia. The famous 1xbet continues to create mirrors and modify some design to deceive people like me.

1win does not pay. Nor will it ever pay out any winnings you have.

The chat is a pleasure they give you. They make fun of the customers. The email service ignores all your emails. And please stop sending personal documentation to this type of sites that are from Russia.

Today I did another long search and noticed that 1win doesn't even have a gaming license. I questioned the chat and told me right away that he couldn't give me that information right now. My astonishment hahahaha

IT WAS THE JOKE OF THE YEAR. The casino cannot give out the gaming license number. It's really making fun of people.

In short, run away from these houses. As good as they seem to be. They are fraudulent.

Dear manuel222,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 1win Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Do you have a pending withdrawal or you struggle to verify your account? I will be waiting for your reply patiently.

Best regards,

Nick

Hi

I struggle to verify my account as to withdraw my winnings.

best regards

Dear manuel222,

Can you please advise since when is the verification ongoing? Which documents have been approved and which ones are still missing?

Good afternoon

I have been waiting for about 32 days for the documentation to be verified.

Address proofs have been sent. Personal identification card and a selfie showing my face holding the card.

So far they have never responded to my emails. Ignore it. In the chat they also ignored me, now they just say that the Security Department is handling the case and they have given 14 days for this. However, at the end of the 14 days they sent an email saying that it could take 30 days. However passed already 1 month. The open case continues.

Thank you manuel222 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello manuel222,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite 1win Casino to join the conversation.

Dear 1win Casino,

Can you please provide information regarding the player's verification delay?

Good afternoon!

On January 24, the account verification was completed and the client received an email containing information about successful verification.

The withdrawal was also approved and transferred to the details specified by the client.

Sincerely, 1win team.

Thank you for the response, 1win Casino.

Dear manuel222,

As per the 1win Casino response, your withdrawal should have been processed already. Please let me know when you successfully receive the funds.

Dear manuel222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.