The player from Brazil is experiencing difficulties contacting the casino with a request to update her email address. We rejected the complaint because the player didn't respond to our messages and questions.
1win Casino - Player wishes to change her registered email address.
Amount: 100 R$
1win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
1win Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Hi, I can't change my email address. I contacted support and email many times. still no result
Automatic translation:
Public
Public
2 years ago
Dear Bebelfxp.05,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise why you need to update your registered email address? Was your account successfully verified already and were your winnings accumulated with or without an active bonus?
If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
I made a mistake when creating my account. I typed *email*.gmail.cok instead of gmail.com. As there is no email confirmation (because the account is active) I didn't realize this until now.
I tried to contact them via chat on their website, after providing information like ID and email (wrong) they ask me to send request via email contact@1win.xyz .
I did this last week, still no response from them. I need to correct the email to proceed with the withdrawal. I will add that the domain „gmail.cok" does not exist and all I want to do is change one letter in the email address
I also add, that they state (in the chat) that the change of E-mail is possible - but only via E-mail
Automatic translation:
Public
Public
2 years ago
I understand. Could you please advise if your winnings were accumulated with or without an active bonus? Is there any relevant communication that you could forward to me before we'll contact the casino directly?
