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Hi, I can't change my email address. I contacted support and email many times. still no result

Olá, não consigo alterar meu endereço de e-mail. Entrei em contato com o suporte e e-mail muitas vezes. Ainda sem resultado

Dear Bebelfxp.05,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise why you need to update your registered email address? Was your account successfully verified already and were your winnings accumulated with or without an active bonus?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I made a mistake when creating my account. I typed *email*.gmail.cok instead of gmail.com. As there is no email confirmation (because the account is active) I didn't realize this until now.

I tried to contact them via chat on their website, after providing information like ID and email (wrong) they ask me to send request via email contact@1win.xyz .

I did this last week, still no response from them. I need to correct the email to proceed with the withdrawal. I will add that the domain „gmail.cok" does not exist and all I want to do is change one letter in the email address

I also add, that they state (in the chat) that the change of E-mail is possible - but only via E-mail

Eu cometi um erro ao criar minha conta. Digitei *email*.gmail.cok em vez de gmail.com. Como não há confirmação de e-mail (porque a conta está ativa) não percebi isso até agora.

Tentei contatá-los via chat no site deles, após fornecer informações como ID e e-mail (errado), eles me pedem para enviar solicitação via e-mail contact@1win.xyz .

Fiz isso semana passada, ainda sem resposta deles. Preciso corrigir o e-mail para prosseguir com a retirada. Acrescentarei que o domínio „gmail.cok" não existe e tudo o que quero fazer é mudar uma letra no endereço de e-mail

Acrescento também, que afirmam (no chat) que a mudança de E-mail é possível - mas apenas via E-mail

I understand. Could you please advise if your winnings were accumulated with or without an active bonus? Is there any relevant communication that you could forward to me before we'll contact the casino directly?

Dear Bebelfxp.05,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.