The player from Chile had multiple unsuccessful withdrawal attempts from the casino using Mercado Pago. We reached out to the player to better understand the situation and asked for details regarding any previous successful withdrawals, KYC verification status, the duration of the withdrawal issue, and his communication with the casino's customer support. However, despite extending the response time by 7 days, the player did not respond. Consequently, we were unable to investigate further, which led to the rejection of the complaint.
1win Casino - Player's withdrawals via Mercado Pago are failing.
Amount: $120,000 CLP
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
I have tried to withdraw my money more than 5 times and each attempt has failed. I need my money back. This issue occurs every time I try to withdraw using Mercado Pago.
Automatic translation:
Public
Public
6 months ago
Dear JRN1709,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you made any successful withdrawals from this casino before?
Could you please confirm that you passed the full KYC verification?
How long have you been unable to use Mercado Pago as your withdrawal method?
Have you communicated with customer support that you are experiencing difficulties with your withdrawal? What was their suggestion?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
