The player from South Korea requested a withdrawal of 540,000 KRW two weeks ago, but has yet to receive the payment. Despite previous withdrawals being processed within two hours, the casino now cites a complaint from the finance team causing delays, yet they do not provide a detailed reason for the hold-up.
1win Casino - Player’s withdrawal is delayed for two weeks.
Amount: 540,000 ₩
1win Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 13m 52s
Case summary
1 hour ago
Public
Public
19 hours ago
I am Korean and my site ID is Vros / wallet : 98510***
And E-mail address : da****@n****.com
At 11:39 PM on 12/3 I made a withdrawal request 540,000KRW
But I haven't received the payment so far.
Two weeks have already passed
This is not the first withdrawal, and in the past, all withdrawals were resolved within two hours.
I made a request to the customer center on the site and VIP manager on whatsapp
At first, they told me to wait because 48 hours is the standard withdrawal time. So I waited, but my money was not deposited to me.
So I inquired again. They said that they needed 1-7 days processing time because they received a complaint from the finance team. So they waited again.
However, 14 days later, the results are still the same.
Now, all they can say is to keep waiting only.
Also, they doesn't even give me a detailed reason.
Please help me get the money 😀
Public
Public
17 hours ago
Dear damy2k,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without a bonus?
What types of games did you play? Were they slots, live casino games, or did you make bets on sports?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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