1win Casino - Player's withdrawal is delayed due to a missing verification code.

Good afternoon, I can't withdraw my money. I've entered my Gmail address but I'm not receiving the verification code. How long does it usually take to arrive?

Dear pepinofritomasna78,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

When was the last time you tried making a withdrawal?

Have you contacted customer support regarding the issue with the confirmation code? The casino might be dealing with some technical issues right now. Would it be possible to ask customer support to approve your withdrawal request manually?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning, I did not make any withdrawal at the casino, I contacted him and he told me to wait

Do you have any screenshots, chat transcripts, or emails of your communication with the casino customer support? If you do, please forward them to me at veronika.l@casino.guru. Thank you very much for your cooperation.

Dear pepinofritomasna78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.