1win Casino - Player's withdrawal is delayed due to pending account verification.

I have a withdrawal of $70,000 pending for over 48 hours, and now my account has been blocked. They are claiming I'm engaging in arbitrage and some other strange activities. I started playing just a week ago and now they're spinning these lies. I need my $70,000; I'm not an arbitrator or anything odd like that. I want my money that I won fair and square. They should stop being deceitful.

Dear Gringoruben1978,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It's been 1 week since I played at the casino

I tried to log into the account and it said "Blocked"

I played Aviator a few times and then always the game called Chicken (chicken and bone game).

I made my balance WITHOUT ANY BONUS

I didn't arbitrage (because I have no idea what that is) I just played and was never able to withdraw

Never ever, I did everything to withdraw and I had to cancel them because they never sent me a single peso (a shame 1Win)

Until now they say anything to not give me my money and on top of that they block my account.

Could you please send me the email you received from the casino or any other communication with accusations against you?

Send me the information to my email at tomas@casino.guru or alternatively, you can post screenshots here.

I posted screenshots here and also sent them to the email you indicated to me.

I need the money to buy urgent medications please!!!! May 1win give me what I win!!!!

Please, I need the money urgently, pleaserrrrrr!!!!!

Thank you very much, Gringoruben1978, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Gringoruben1978 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1win Casino for their help in resolving this complaint. We would like to ask if you could provide evidence of the fraudulent activity to my email. (peter.c@casino.guru)

Thank you!

I need my money, I earned it well in law!!!! Pay, I win, pay me!!!!

Give it 1win!!! Give me my money!!! SCOPES

Good afternoon

Sent the evidence to peter.c@casino.guru . Look here please

Best regards, 1win team.

Thank you for providing evidence 1win Casino Team.

Dear Gringoruben1978, the casino has provided me with evidence of multiple accounts. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.