The player from South Korea faces a significant delay in withdrawing funds since August 6th, with the casino placing the withdrawal on hold for account authentication. Despite the promised timeframe of 14 to 30 days for authentication, the player has not received a response for over 70 days, with the last withdrawal request still pending since September 15th.
1win Casino - Player’s withdrawal has been delayed for a month.
Amount: 3,617,727 ₩
1win Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
4d 6h 3m 16s
Case summary
3 days ago
Public
Public
4 days ago
From August 6th, when they applied for withdrawal, they put the withdrawal on hold asking for authentication of my account, and according to the mail I received from 1win, the time it takes to authenticate is 14 to 30 days maximum.
However, from August 6th to October 15th, they have ignored me without replying to me for more than 70 days. It feels like this company is out of business and doesn't have any employees. My latest withdrawal has been in progress since September 15th, no withdrawal is in progress and the casino has no response.
No bonus, no freespin, i only played roulette
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Public
3 days ago
Dear yeosy1220,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is your account available to you? Are you able to log in deposit and play?
- When was the last time the casino contacted you and what was your interaction about?
- Have you provided any documents for verification? Have you completed the verification of your account successfully?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
3 days ago
Is your account available to you? Are you able to log in deposit and play?
->Yes, account is available, able to log in, i can deposit and play
When was the last time the casino contacted you and what was your interaction about?
-> i submitted you the "email sent log"
Last time the casino contacted date is "sep 24"
the interaction is "there is nothing, there is no reponse by casino"
Have you provided any documents for verification? Have you completed the verification of your account successfully?
I hope we will be able to help you to resolve th
-> i provided my documents(national id card, residence document, and my face video check), its all completed at that time.
i provided this all "Aug 8"..!!!!. and today "oct 16"
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From aug 8 to oct16, there has never been a response from the casino.
(I made about 6 e-mail inquiries to the casino)
Casino Guru is examining the case
