The player from India had experienced difficulties withdrawing his funds from 1win Casino. Despite having submitted all the required documents for account verification on 18th January, he had experienced unnecessary delays and was unable to withdraw his winnings. He had also received suspicious emails from a different address, which the complaints team had confirmed as fake. The player's account was eventually verified, but he still encountered issues with the withdrawal process. After the intervention of the complaints team, the casino had confirmed that the player's account was fully functional. The player was finally able to withdraw his funds after a 40-day delay. The issue was resolved at that point.