The player from Kenya had been waiting for a withdrawal, but the 1win website failed to send the withdrawal code to his email address. He had confirmed that his email was correct, the customer care had been unresponsive, and there was no active bonus involved. However, due to his lack of response to our further queries, we were unable to proceed with the investigation or provide potential solutions to his issue. Consequently, the complaint was rejected.
The player from Kenya had been waiting for a withdrawal, but the 1win website failed to send the withdrawal code to his email address. He had confirmed that his email was correct, the customer care had been unresponsive, and there was no active bonus involved. However, due to his lack of response to our further queries, we were unable to proceed with the investigation or provide potential solutions to his issue. Consequently, the complaint was rejected.
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