The player from Italy has requested a withdrawal more than two weeks prior to submitting this complaint. The player has received the payment and the complaint was closed as "resolved".
1win Casino - Player’s withdrawal has been delayed.
Amount: €550
1win Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
hi, on 09/25 I made withdrawals as a result of winning bets, and after many refused withdrawal attempts, then they went into processing (waiting}. on 09/26 they reply that they require card and account holder documentation, IMMEDIATELY forward it to the email contact@1win.xyz , they reply with automatic messages.
I contact the game account chat, but they are unable to provide clarification.
to date I have not yet received the money. Can you help me?
thank you
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2 years ago
Dear Annibale,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
hi, I'm glad you open the question to solve the problem ...
winnings from bets ARE NOT with active bonus. on 25 September I made a request for withdrawal, and on 26/09 they wrote me that I had to send the documents and then to wait for 14 days. but today is 13/10 days have passed.
Furthermore, their behavior is not correct.
thank you for your interest
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2 years ago
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I confirm, nothing of my withdrawal has been disbursed, I HAVE NOT USED ACTIVE BONUSES, and I have exceeded the 14-day waiting period .. also I have SUCCESSfully sent the documents on 26/09
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2 years ago
Thank you very much, Annibale, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
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thank you very much, I hope Stefan can help me resolve the matter
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2 years ago
Dear Annibale,
I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a 1win Casino representative to join this conversation and participate in the resolution of this complaint.
Dear 1win Casino,
Could you please state why the player's withdrawal has not yet been paid out and when can he expect the payment?
Thank you in advance for providing the information.
Kind regards,
Stefan
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2 years ago
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thanks for the collaboration Stefan ... I await clarification from a 1win operator
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2 years ago
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Good afternoon!
User verification has been successfully completed, funds are available for withdrawal.
Sincerely, 1Win team.
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2 years ago
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ok .. I await the money.
basically my withdrawals have been CANCELED, so no withdrawals
Edited
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2 years ago
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if you open the photo you can see ALL THE WITHDRAWALS that the site DOES NOT PAY
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2 years ago
Dear 1win Casino,
Could you please state why the player is not able to withdraw his funds?
I am looking forward to your response.
Kind Regards,
Stefan
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2 years ago
Translation
Thanks Stefan, as you can see from the photo, all WITHDRAWALS are CANCELED
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2 years ago
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Good afternoon!
The withdrawal in the amount of 550 EUR was transferred to the details specified by the client.
Sincerely, 1Win team.
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2 years ago
Dear Annibale,
Could you please confirm you have received the payment?
I am looking forward to your response.
Kind Regards,
Stefan
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2 years ago
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Stefan thank you, thanks to your intervention the sampling was successful, with great difficulty.
the collaboration of the 1win site is scarce to say the least.
the 1 star review is a compliment !!!
thanks again to CASINO GURU
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2 years ago
Dear guiodkimberly,
You are welcome! I am really glad to hear you have received the payment.
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.
Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Kind regards,
Stefan
