HomeComplaints1win Casino - Player’s withdrawal gets rejected repeatedly.

1win Casino - Player’s withdrawal gets rejected repeatedly.

Amount: €300

1win Casino
Safety Index:Above average
Submitted: 11 Feb 2024 | Resolved : 13 Feb 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

9 months ago

The player from Latvia had continuously faced issues with withdrawal rejection of 300€ and found the live support unhelpful. The player had confirmed that their account was fully KYC verified and there were no bonuses involved. The casino's support had kept advising that the withdrawal would be completed in 48 hours, but the money never left the account. After the complaint was raised, the player reported that the withdrawal had been successful. Therefore, we had marked the complaint as 'resolved'.

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9 months ago

Hello. Withdrawal rejected all the time, the amountof withdrawal is 300€.

Live support doesnt help.

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9 months ago

Dear sheinoozart,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with 1win Casino and understand your concern. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino as to why your withdrawal requests keep getting rejected?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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9 months ago

My account iscompleted for game.


Was one succsesfully withdrawal long time ago.


There is no bonuses for me.


Support is saying that thewithdrawall will be completed in 48 hoursbut money never leaves account

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9 months ago

Withdrawal succsesfull, can close the case

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9 months ago

Dear sheinoozart,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru

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