The player from Latvia had continuously faced issues with withdrawal rejection of 300€ and found the live support unhelpful. The player had confirmed that their account was fully KYC verified and there were no bonuses involved. The casino's support had kept advising that the withdrawal would be completed in 48 hours, but the money never left the account. After the complaint was raised, the player reported that the withdrawal had been successful. Therefore, we had marked the complaint as 'resolved'.
1win Casino - Player’s withdrawal gets rejected repeatedly.
Amount: €300
1win Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Hello. Withdrawal rejected all the time, the amountof withdrawal is 300€.
Live support doesnt help.
Public
Public
9 months ago
Dear sheinoozart,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with 1win Casino and understand your concern. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm that you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
Have you accumulated your winnings with or without an active bonus?
Have you received any explanation from the casino as to why your withdrawal requests keep getting rejected?
I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
9 months ago
My account iscompleted for game.
Was one succsesfully withdrawal long time ago.
There is no bonuses for me.
Support is saying that thewithdrawall will be completed in 48 hoursbut money never leaves account
Public
Public
9 months ago
Dear sheinoozart,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
