HomeComplaints1win Casino - Player's withdrawal delayed due to verification code issue.

1win Casino - Player's withdrawal delayed due to verification code issue.

Amount: $35,000 ARS

1win Casino
Safety Index:Above average
Submitted: 05 Nov 2023 | Case closed : 20 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Argentina had faced issues with withdrawing winnings from a casino due to a missing verification code in his email. Despite our attempts to reach out and ask for further details to resolve the issue, the player did not respond. Therefore, we were unable to proceed with the investigation and had to reject the complaint.

Public
Public
1 year ago
Translation

Good afternoon, today I attempted to make a withdrawal and I am still waiting for the verification code that was supposed to be sent to my email. After hours of not seeing the code in my inbox, I decided to make a complaint. I don't understand the issue, given that I've been able to deposit into the casino account with no problems, but when it comes to withdrawing, I don't receive the verification code. My email address is correct, which is why I can't comprehend what's going wrong, and I need this matter resolved urgently.

Automatic translation:
Public
Public
1 year ago

Dear paolaquiroga1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if you contacted casino support regarding the issue? What response have you received?
  • When did you request the verification email to be sent to you? Is the verification of your account otherwise complete?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Public
Public
1 year ago

Dear paolaquiroga1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news