HomeComplaints1win Casino - Player's withdrawal delayed due to verification code issue.

1win Casino - Player's withdrawal delayed due to verification code issue.

Amount: $35,000 ARS

1win Casino
Safety Index:Above average
Submitted: 05 Nov 2023 | Case closed : 20 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Argentina had faced issues with withdrawing winnings from a casino due to a missing verification code in his email. Despite our attempts to reach out and ask for further details to resolve the issue, the player did not respond. Therefore, we were unable to proceed with the investigation and had to reject the complaint.

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1 year ago
Translation

Good afternoon, today I attempted to make a withdrawal and I am still waiting for the verification code that was supposed to be sent to my email. After hours of not seeing the code in my inbox, I decided to make a complaint. I don't understand the issue, given that I've been able to deposit into the casino account with no problems, but when it comes to withdrawing, I don't receive the verification code. My email address is correct, which is why I can't comprehend what's going wrong, and I need this matter resolved urgently.

Automatic translation:
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1 year ago

Dear paolaquiroga1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise if you contacted casino support regarding the issue? What response have you received?
  • When did you request the verification email to be sent to you? Is the verification of your account otherwise complete?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear paolaquiroga1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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