The player from India had placed a bet on Speed Baccarat A, and won 6200 INR, but hadn't seen these funds credited to his account. Upon contacting the game provider, he had been advised to reach out to the casino directly. After submitting his complaint to us, the player later informed us that the issue had been resolved. Consequently, we marked the complaint as 'resolved' in our system.
1win Casino - Player's winnings not credited to account.
Amount: 6,200 INR
1win Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Evolution
Speed Baccarat A
18/10/23 18:46:51
Game number #13:16:31
I bet amount 3100 INR and winning 6200 INR,
But winning amount not credited or not updated... Game provider say contact your website casino contact
Public
Public
6 months ago
Dear dhavalvasava1111,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I checked the game history you submitted and it seemed the bet was rejected, and the amount was returned.
- Could you please advise whether you contacted the casino regarding the issue?
- Have you received any response?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Dear dhavalvasava1111,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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