The player from Chile had won approximately 700,000 CLP at 1Win casino after making an 8,000 CLP deposit. Despite a previous successful withdrawal, all withdrawal attempts for the recent winnings were rejected. Support advised the player to wait and change payment methods. We were unable to investigate further and the complaint was rejected due to the player's lack of response.
1win Casino - Player’s winnings have been delayed.
Amount: $700,000 CLP
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
Hello, yesterday I made a deposit of only 8,000 CLP to my account at 1Win casino. As a result, I managed to win approximately 700,000 CLP while playing early this morning. I attempted to withdraw my winnings to all of my personal bank accounts but none were successful; all my withdrawal requests were rejected (despite having a previous successful withdrawal of 12,000 CLP). I contacted support and they always tell me the same thing: to wait and to change my payment methods. I find it very strange that the payment has not been processed within 24 hours.
Automatic translation:
Public
Public
5 months ago
Dear bmorales,
Thank you very much for submitting this complaint. I'm sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
Do I understand correctly that the casino rejected each of your withdrawal requests?
Have you chosen the same payment method for withdrawal as you used for depositing?
Could you please confirm that you passed the full KYC verification?
Have you received any explanation as to why your withdrawal requests were canceled? Have you tried using a different payment method?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
