1win Casino - Player’s struggling to withdraw his winnings.

Dear Normunds,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Which payment method you have used to deposit funds into your account? Wasn’t your payment rejected due to a minimum withdrawable amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you Petronela for your quick reply.

For withdrawing money I used the same method as for deposit wich was VISA payment.

In this situations I'm not frustrated because of the money, as the amount is very small. It's more about

the fact that you can't withdraw money for multiple days, 1 week in my case alredy and there is no

solution presented for the situation. I don't feel comfortable with trying other options they offer, such as PAYTM that has 1.4 star customer rating or ecoPayz that is reffered multiple times as untrustable, not ven talking about withdrawing from banks of foreign countries.

Yes my account is fully verified / For deposit I used only VISA card option / Withdraw amount they've set is 30-1000 EUR and I've tried 20 times to withdraw 47 EUR and 1 time 45 EUR all of them without sucsess

I always get this notifaction on making a withdraw, but it just gets canceled

Thank you again for looking in to my case

With best regards,

Normunds

I fully understand your frustration, Normunds. However, I will set the timer for additional 6 days and if there’s no development by Thursday next week (which allows the casino two full weeks to process your withdrawal), we will intervene. Let’s stay positive and wait for the good news regarding your payment. Thank you in advance for your patience.

Thank you Petronela!

I have no problem to wait for another 6 days. I'm just glad that you're looking in to my case

Best regards,

Normunds.

Thank you, once again, for your understanding.

Hello Normunds,

Have there been any developments since our last conversation?

Hi, Petronela!

unfortunately no progress has been made regarding my problem.

best regards,

Normunds

Thank you very much, Normunds, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you Petronela. I will wait to hear

from Martin.

best regards

Normunds

Hello Normunds!

From now on, I will take care of your complaint. I would like to invite 1win Casino's representatives into this discussion in order to help us to resolve the situation with the withdrawal.

Hi, Martin!

What happens next when 1Win representative doesn't reply to our discussion?

With best regards

Normunds

We would like to ask 1win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

Additional comments by the casino:

"Hello!

Thank you for your feedback!

Your withdrawal was canceled by the bank, there are no problems from our side, we try to connect a lot more payment systems for withdrawal of funds.

If withdrawal is rejected, you should try again until a successful withdrawal, we do not limit users in any way.

Regards, 1Win team."

Dear Normunds,

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case since because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.