Dear Yuri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account?
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise which payment method you have used to deposit funds into your account? Have you been offered any alternative to withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dear Yuri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. Could you please advise which payment method you have used to deposit funds into your account?
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise which payment method you have used to deposit funds into your account? Have you been offered any alternative to withdraw your funds?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela