The player from Mexico is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
I can't make the transaction because it asks me for one of the requirements to make the deposit and it is the customer's email, but it remains in processing the payment and is not done, why?
It is the only payment system I have and it is by visa bank card
Dear Ricardo,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand it correctly that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete KYC (verification) process?
I believe we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela