Dear chrisbajada,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Are you able to access your account?
Could you please forward the correspondence from your interaction with the casino? My email is tomas@casino.guru
Looking forward to hearing from you.
Best regards,
Tomas
Dear chrisbajada,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Are you able to access your account?
Could you please forward the correspondence from your interaction with the casino? My email is tomas@casino.guru
Looking forward to hearing from you.
Best regards,
Tomas