The player from India reported that a bet was not placed as intended, and despite communication with the 1win VIP manager who promised a resolution, the funds had not been credited for three days. The Complaints Team acknowledged the issue but clarified that it pertained to sports betting, which was outside their scope for investigation. Consequently, the complaint was referred to a service specializing in sports-betting-related issues, and the case was closed.
1win Casino - Player's funds have been delayed.
Amount: 3,500 INR
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
om there side ,bet not placed as i wanted and i told 1win vip manager and he is committed you can see in this chat screenshot, still money not credited in my account . i have been frustrated since 3 days . i am requesting you to please help me with this . i have sent mails and i spoke again with my manager still said you wil get you will get but still not credited. they are making me fraud. i am so frustrated. that is. why i take screenshot and atteched here so you can know everything .
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1 month ago
Dear dushyant7105,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain what is the bet you made?
- How was the bet recorded in your gaming history?
- Please understand if the bet is related to sports-betting we are unable to investigate such issues, and we'll refer you to a different service.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
this is sports bet but when i face error i already informed my vip manager and he also said that this is error i already share chat screenshot thank you.
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1 month ago
Thank you for your reply, dushyant7105. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
We have no option but to refer you to a service dealing with sports-betting-related complaints and close your complaint on our website.
I will send you the list of suggested websites via email after closing this complaint.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
