The player from India reports that a bet was not placed as intended, and despite communication with the 1win VIP manager who promised resolution, the funds have not been credited for three days.
1win Casino - Player's funds have been delayed.
Amount: 3,500 INR
1win Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 37m 59s
Case summary
4 hours ago
Public
Public
9 hours ago
om there side ,bet not placed as i wanted and i told 1win vip manager and he is committed you can see in this chat screenshot, still money not credited in my account . i have been frustrated since 3 days . i am requesting you to please help me with this . i have sent mails and i spoke again with my manager still said you wil get you will get but still not credited. they are making me fraud. i am so frustrated. that is. why i take screenshot and atteched here so you can know everything .
Public
Public
4 hours ago
Dear dushyant7105,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain what is the bet you made?
- How was the bet recorded in your gaming history?
- Please understand if the bet is related to sports-betting we are unable to investigate such issues, and we'll refer you to a different service.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
