1win Casino - Player’s experiencing difficulties withdrawing their winnings.

I requested for withdraw of 20000RS but I dint get my withdrawal even After 72 hours... My withdrawal request is always shows in a awaiting category.. I have cancelled my withdrawal request five times.. Customer support tell me to cancel and create a new request... I don't know when will I get my withdrawal rather not...

Dear chauhanmkc,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Dear chauhanmkc,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I have cancelled the withdrawal request and lost all money I have in game account... So there is no complaint... I got frustrated by rejection of withdrawal 10 times.. So I lost all money

Thank you, chauhanmkc, for getting back to me.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.